
My rating: 5 of 5 stars
"The ability of museums to be institutions of civic importance rides on their collective capacity for intellectual empathy -- their ability to speak to people in their own idiom and to bring in new audiences -- through tireless effort at customization of messages to different groups. There are any number of reasons why this doesn't happen...Knowledge benefits from this kind of exuberant free trade -- the more it circulates, the more there is. Obfuscation is a weird and obscure mercantilism, an isolationism that in an economy walls off a country, and in museums circumscribes a field of knowledge."
pp. 88-89
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